Frequently Asked Questions

Once your order is placed, it will be processed and fulfilled by Printful. Our processing time typically takes 2–7 business days depending on the complexity and volume of orders. This is the time it takes to print and prepare your items for shipment. Processing times may vary during peak seasons (such as holidays), so please allow extra time for orders during these periods.

After processing, your order will be shipped via one of our trusted carriers. Shipping times will generally take 3-7 business days if ordered inside of the U.S.

Our processing time typically takes 2–7 business days. This is the time needed for Printful to fulfill and prepare your order for shipment. During peak seasons (like holidays), processing times may be slightly longer.

Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order through the carrier’s website. If you don’t see the email, please check your spam folder or contact us for assistance.

We accept a variety of payment methods to ensure a smooth checkout experience:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
• PayPal: Securely pay using your PayPal account.
• Apple Pay & Google Pay: Quick and secure payment options for supported devices.
• Shop Pay: Pay with Shop Pay for a faster checkout experience.

We accept a variety of payment methods to ensure a smooth checkout experience:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
• PayPal: Securely pay using your PayPal account.
• Apple Pay & Google Pay: Quick and secure payment options for supported devices.
• Shop Pay: Pay with Shop Pay for a faster checkout experience.

Yes, it is completely safe! We use SSL encryption to protect your personal and payment information. Payments are processed through Stripe, ensuring your credit card and other payment details are secure.

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns under the following conditions:

• Clothing and Apparel: We accept returns within 30 days of the delivery date, provided the items are unused, unwashed, and in their original condition.
• Non-Clothing Items (e.g., accessories, home goods): We accept returns within 30 days of delivery, as long as the items are unused and in their original packaging.

To start a return, please contact our customer service team at boardlifeclothingcompany@gmail.com with the following information:

• Your order number
• A description of the item(s) you wish to return
• The reason for the return (optional but helpful)

Once we receive your request, we’ll provide you with the next steps, including instructions on how to send the item(s) back.

Once we receive your returned item, please allow 5–7 business days for us to inspect the item and process your refund. You’ll receive a confirmation email once your return has been processed.

Refunds will be issued to the original payment method, minus any shipping charges unless the return was due to our error (e.g., wrong or damaged item). Please note that the refunded amount may take a few business days to appear on your account, depending on your payment provider.